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Travels From:
Melbourne
Fee Range: E
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Jaquie Scammell is a globally recognised keynote speaker, author, and leading authority on Service Leadership. She helps organisations transform service cultures, strengthen leadership capability, and create experiences that build trust, loyalty, and lasting impact. Drawing on more than two decades of experience working with frontline teams, executive leaders, and globally recognised brands, Jaquie equips audiences with practical strategies to lead with greater humanity, accountability, and service excellence in an increasingly digital world. Known for her energetic style, compelling storytelling, and actionable insights, Jaquie challenges conventional thinking around customer experience and leadership, inspiring leaders to build cultures where people thrive and performance follows. Her keynote topics include:
The Future of Service in the Digital Era � unlocking Service Intelligence in a rapidly evolving world.
Service Habits � transforming culture from the inside out through everyday behaviours.
The 5D Service Leader � leading the whole human to create extraordinary results. Whether speaking to senior executives, leadership teams, or large-scale conferences, Jaquie leaves audiences with practical tools, renewed confidence, and a deeper understanding of what it takes to lead service-driven organisations in today's complex environment.
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